Returns & Refunds
Last updated: September 16, 2026
Your satisfaction comes first. Every purchase at Peak Goods is backed by our 30-day money-back guarantee: if you are not completely happy, we will make it right.
30-day money-back guarantee
You have 30 days from the delivery date to request a return or an exchange. Requests received after this window cannot be accepted.
Return conditions
- The item must be unused, in the same condition you received it, and in its original packaging.
- We will need your order number or proof of purchase.
- For hygiene and safety reasons, personal care items that have been opened, personalized items and gift cards cannot be returned unless they are defective.
Damaged, defective or incorrect items
If your order arrives damaged, has a defect, or is not what you ordered, email us within 7 days of delivery with photos of the item and the packaging. In these cases we cover all costs and you choose:
- A free replacement, or
- A full refund of the amount paid.
In most cases you will not even need to send the item back.
How to start a return
- Email support@getpeakgoods.com with your order number and the reason for the return.
- We will reply within 24 to 48 business hours with instructions and the return address. Please do not ship anything before receiving our confirmation, as unconfirmed returns may get lost.
- Ship the item as instructed and share the tracking number with us.
- Once we receive and inspect the item, we will confirm your refund or send your exchange.
Refunds
Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take a few additional days for the amount to show on your statement.
Return shipping costs
For change-of-mind returns, return shipping is paid by the customer and original shipping fees are non-refundable. If the return is due to our error or a defective product, we cover all costs.
Exchanges
To exchange an item for a different color or model, the fastest way is to return the original item and place a new order for the one you want.
Cancellations
You can cancel your order free of charge as long as it has not been dispatched yet. Contact us as soon as possible after ordering. Once the order is on its way, our standard return process applies.
Contact
Questions about returns or refunds? Email support@getpeakgoods.com. We are happy to help.